Enhancing knowledge transfer through LLM-based applications: a preliminary study

ABSTRACT: Large Language Models offer a novel approach with low barriers to entry to potentially improve knowledge transfer in product development. After identifying knowledge barriers from literature that are potentially addressable through LLM-based applications, we analyze two GDPR-compliant LLM applications - ChatGPT Enterprise and Langdock - examining their key features: assistants and chatbots for both, and prompt libraries and LLM-based file search for Langdock. Then, we evaluate each feature’s potential to mitigate each barrier. Our findings show that assistants and chatbots provide wide-ranging support across many barriers, whereas prompt libraries and file search deliver targeted solutions for a narrower set of specific challenges. Given the numerous influencing factors and the rapidly evolving field of LLMs, the study concludes with a research agenda to validate the theoretical findings.