Development and Optimization of Open-Source Artificial Intelligence Models for the Automation of Business Processes

Artificial intelligence is transforming traditional business models into more sustainable and adaptive operations by enabling improved resource optimization and process automation.This study investigates the potential of open-source AI models in the automation and optimization of business processes.It focuses on an Albanian company based on digital services, including website and application development, ERP and CRM systems and digital marketing solutions.Within this context, two distinct AI models are developed and trained in alignment with the organization's specific operational requirements.Our objective is the design of an AI agent capable of interpreting natural language inputs and triggering predefined automation workflows via the n8n platform.The study provides a comparative evaluation of the performance and efficiency of the selected opensource models following fine-tuning on real-world business data.The paper compares the performance and efficiency of the selected open-source models after fine-tuning with real business data, reducing manual and repetitive tasks, and increasing operational efficiency.